TUTORIALS

Get Call Center Pro in the Google Play Store

QuickStart Guide

Call Center App is a predictive dialer & Customer Relations Management software application for your mobile phone. Turn your Android device into a Mobile Call Center with the functionality to automate your campaigns. Maximize productive time working quality leads and less time with dialing errors and fax machines.

This app automatically dials outbound calls with your mobile phone or VoIP, sends SMS Texts and e-mails to clients with a button on your mobile device. Invest in Call Center Pro and you will quickly see increased contact with your customers, while simultaneously decreasing your average handling time.

Perfect for On the Go Professionals: Sales Agents, Recruiters, Telemarketing, Marketing, Fund Raising, Political and Customer Service Industries. Spend less time dialing and more time in contact meeting Client’s needs with Call Center Pro.

Pay Just $19.99 comparable power dialers cost over $100+ with a monthly subscription.

GET STARTED POWER DIALING IN A FEW STEPS


1. Launch Call Center Pro Dialer from Applications on your Android Mobile Phone.

2. Click on “Create/Edit Campaigns and Contacts” button.

Call Center Pro User Interface

Call Center Pro User Interface

 

 

 

 

3. Click on “Create New Campaign” Button.

4. Choose the .csv file OR Google Group  that contains the contact list .

 

 

 

 

 

Email Spreadsheet to Your or Save it to your SD Card

Email Spreadsheet to Your or Save it to your SD Card

 

 

 

 

5. Set the appropriate start and end date.

6. Click Create Campaign.

7.  Once you are ready to dial your contacts, choose “Launch Campaign” from main page.

 

 

 

 

 

You can add notes & disposition after each customer is dialed.

You can add notes & disposition after each customer is dialed.

 

 

8.  View settings and make adjustments.  If you are calling mobile phones it would be a good idea to setup the auto SMS text and email templates. If clients don’t answer their phone, then you can send them a text and/or email with the push of a button.

 

 

 

 

 

Use Sample Template: 

**I prefer to edit my lists on a computer and email them to myself on my mobile phone.

Input your leads in Excel or Spreadsheet software, save as CSV file, then email it to your Android mobile phone for download.

Input your leads in Excel or Spreadsheet software, save as CSV file, then email it to your Android mobile phone for download.

1. Download the Excel Template

2. Rename it and modify the contact list.

3. Copy it to your phone’s SD Card. (Alternately You can email it and then download it into Android Device.  When you save the attachment, it will be saved in sdcard/download folder).

Follow instructions on top to create a new campaign or importing them to existing campaign.

Note: contact list .csv file should have at least following columns: HomePhone, FirstName, LastName

Alternatively you can adjust client contact info in Call Center Pro.

Edit Call Center Pro Contacts

You can edit within the Call Center Dialer Interface